Privacy Policy

2. Who is responsible for your information

SMARTNETXPERTS SOLUTIONS LIMITED is responsible for personal information processed through this website and in connection with the services described in this policy.

Registered business address

SMARTNETXPERTS SOLUTIONS LIMITED

23 Adewusi Street, Bolorunpelu

Ikotun Egbe, Lagos State, 100265

Nigeria

Privacy enquiries and data-subject requests: privacy@smartnetxperts.com

Legal enquiries: legal@smartnetxperts.com

General enquiries: info@smartnetxperts.com

Quote requests: quotes@smartnetxperts.com

Telephone and WhatsApp: +234 704 225 7360

We have not appointed a separate Data Protection Officer at this time. For privacy questions, requests, complaints, or concerns about personal information, contact us using the privacy email address above.

We may ask for reasonable information to verify your identity before acting on a privacy request. This helps us protect you and prevent unauthorised disclosure of personal information.

3. Information we collect

The information we collect depends on how you interact with us.

A. Contact enquiries

When you use the Get in Touch form, email us, call us, message us on WhatsApp, or otherwise contact us, we may collect:

• Your name.
• Your email address.
• Your telephone number or WhatsApp contact details.
• Your company or organisation details, where provided.
• Your country or location, where provided.
• The subject and content of your enquiry.
• Any information you voluntarily include in your message.
• Communication history and relevant attachments.

B. Quote requests

When you request a quotation, we may collect information relevant to understanding your needs and preparing a response, such as:

• Your name and contact details.
• Your company or organisation.
• Your country or location.
• The services or solutions you are interested in.
• Project requirements, budget information, timelines, technical context, and other details you choose to provide.
• Communications and documents connected with the request.

C. Consultation requests

When you use the Schedule a Free Call form, we may collect:

• Your name and contact details.
• Your company or organisation, where provided.
• Your country and visitor-supplied timezone.
• Your preferred consultation date and time.
• The context or subject you wish to discuss.
• Consent confirmation and communications about the request.

A consultation request is not an instant booking or a guarantee that a requested time will be available. We review requests and confirm an appropriate time through normal business communication.

D. Invoices, payments, and invoice retrieval

Where relevant, we may collect or process:

• Customer or business name.
• Email address, telephone number, and other contact information.
• Invoice references and invoice details.
• Payment status and transaction information reasonably needed for reconciliation and support.
• Communications relating to invoices and payments.
• Invoice verification information.
• Limited security and audit information associated with invoice verification or retrieval, such as the time of a request and information needed to protect access from abuse or unauthorised use.

Our invoices may include instructions for payment by bank transfer to the company’s designated corporate bank account, including the account name, bank name, and account number.

We do not currently operate Paystack checkout, Paystack payment links, or another online card-payment facility through this website. We do not ask you to submit card numbers, PINs, passwords, one-time authentication codes, or online-banking credentials through website forms, ordinary email, WhatsApp, or invoices.

E. Technical, security, and usage information

When you visit our website, our systems and service providers may collect technical information necessary to operate, secure, and improve the website. This may include:

• IP address.
• Browser, device, and operating-system information.
• Pages requested, referring pages, approximate access time, and server-log information.
• Form-submission metadata.
• Security, integrity, rate-limiting, and anti-spam information.
• Cookies or similar technologies that are strictly necessary for website operation, security, administration, or session/authorisation functions.

We do not currently intend to use Google Analytics, Meta Pixel, advertising trackers, session-recording tools, Google Maps embeds, or other optional behavioural tracking tools at launch. If we introduce non-essential cookies, analytics, advertising, or similar technology in the future, we will update this Privacy Policy and provide any notice or consent mechanism required by applicable law before or when those tools are activated.

F. Information you should not send through public channels

Please do not submit passwords, card PINs, one-time codes, online-banking credentials, government identification numbers, health information, biometric information, or other sensitive personal information through our public website forms, ordinary email, WhatsApp, or invoices unless we specifically request it through an approved secure process.

4. How and why we use information

We use personal information only where we have a lawful reason to do so and only for purposes that are relevant to our relationship with you. Depending on the circumstances, our lawful basis may include your consent, responding to your request before entering a contract, performing a contract, complying with a legal obligation, protecting legitimate interests, or another lawful basis available under applicable law.

We may use information to:

• Respond to enquiries and provide requested information.
• Assess quote requests and prepare proposals.
• Review and arrange consultations.
• Communicate by email, telephone, or WhatsApp where appropriate.
• Issue, administer, verify, reconcile, and support invoices and bank-transfer payments.
• Provide restricted invoice verification and retrieval to authorised customers.
• Manage customer, supplier, prospective-client, and business relationships.
• Protect our website, systems, customers, records, and services from spam, fraud, abuse, unauthorised access, and security incidents.
• Validate form entries, apply rate limits, manage visitor-supplied scheduling timezones, and enforce invoice-security controls.
• Maintain necessary business, technical, accounting, tax, contractual, legal, audit, and security records.
• Comply with applicable law, regulatory requirements, court orders, or lawful requests.
• Establish, exercise, or defend legal claims.

We do not use public-form information to make solely automated decisions that produce legal or similarly significant effects about you. Our automated technical checks are used for form validation, spam prevention, security, rate limiting, and invoice-access protection; they do not determine a person’s eligibility for services, final pricing, employment, credit, or commercial opportunities. Enquiries, quotations, consultations, and commercial decisions remain subject to human review.

5. How we share information

We do not sell personal information.

We may share personal information only as reasonably necessary with:

• Authorised SMARTNETXPERTS personnel who need the information to perform their work.
• Hostinger, which provides our website hosting, infrastructure, storage, security-related services, and business email services.
• WordPress, Jetpack-related form functionality, and other service providers used to operate and secure the website, where applicable.
• Professional advisers, insurers, auditors, banks, payment-related institutions, or service providers where reasonably necessary for legitimate business, legal, financial, security, or compliance purposes.
• Government authorities, regulators, law-enforcement bodies, courts, or other persons where disclosure is required or permitted by applicable law, or necessary to protect legal rights, security, or safety.
• A purchaser, successor, or prospective purchaser of all or part of our business, subject to appropriate confidentiality and legal safeguards.

We require service providers to handle personal information only as necessary to provide services to us, follow our instructions where applicable, protect the information appropriately, and comply with applicable law. Service providers may also have their own legal obligations and privacy terms.

6. Hosting, email, and international processing

We use Hostinger for website hosting, infrastructure, storage, security-related services, and business email. Hostinger may process website content, form submissions, technical information, security logs, email communications, and other information required to provide hosting and email services.

Depending on our service configuration and operational requirements, personal information may be processed or stored in Nigeria, the European Economic Area, the United Kingdom, or other jurisdictions.

Where personal information is processed outside Nigeria, we will take reasonable steps to use appropriate contractual, technical, organisational, or other safeguards required or permitted by applicable data-protection law.

7. Cookies and similar technologies

Our website may use strictly necessary cookies and similar technologies needed to operate the website, maintain security, support administration, prevent abuse, or manage limited session/authorisation functions. These technologies are not intended to track you across unrelated websites for advertising purposes.

We do not currently intend to use optional analytics, advertising, or behavioural-tracking cookies at launch. If this changes, we will update this Privacy Policy and provide a clear cookie notice and any required choice or consent mechanism.

You may be able to control cookies through your browser settings. Blocking some necessary cookies may affect parts of the website.

8. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to enquiries, preparing quotations, arranging consultations, providing services, maintaining business records, protecting our systems, preventing fraud, resolving disputes, and meeting legal, tax, accounting, regulatory, contractual, or security obligations.

Our current retention approach is:

• Contact enquiries and consultation requests that are no longer active are normally reviewed after 90 days.
• Completed or inactive records may be moved to a restricted Trash or archive state after review and permanently deleted no later than 30 days afterward.
• Quote records may be retained longer where they relate to active proposals, negotiations, contracts, customer relationships, or legitimate business needs.
• Invoices, accounting records, and necessary invoice-access or transaction evidence may be retained for at least six years, or longer where required by law or reasonably necessary for tax, accounting, audit, fraud-prevention, contractual, dispute-resolution, or legal-rights purposes.
• Records connected with a legal hold, complaint, investigation, security incident, dispute, or claim may be retained until the relevant matter is resolved and for any additional period reasonably required thereafter.

When information is no longer needed, we will take reasonable steps to securely delete, anonymise, or irreversibly dispose of it, subject to lawful backups, retention obligations, and legal holds.

9. Security

We use reasonable technical, organisational, and administrative measures designed to protect personal information from unauthorised access, use, disclosure, alteration, loss, or destruction. These measures may include access restrictions, authentication controls, security monitoring, rate limiting, anti-spam controls, protected invoice-access controls, and appropriate service-provider arrangements.

No website, email service, or storage system can be guaranteed completely secure. You should use care when transmitting information online and contact us promptly if you believe your interaction with us may no longer be secure.

11. Children’s privacy

Our website and services are not directed to children, and we do not knowingly seek to collect personal information from children through our public forms. If you believe that a child has provided personal information to us without appropriate authorisation, contact privacy@smartnetxperts.com so that we can review the matter.

12. Third-party websites and services

Our website may include links to third-party websites, platforms, or services. We are not responsible for the privacy, security, content, or practices of those third parties. Please read their privacy notices before providing personal information to them.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, technology, or business practices. When we make changes, we will update the “Last updated” date at the top of this page. Material changes may be communicated through the website or another appropriate method where required.