LEGAL
Privacy Policy
SmartNetXperts Solutions Limited (“SmartNetXperts”, “we”, “us”, or “our”) designs, installs, and manages the network infrastructure, social commerce platforms, and digital transformation systems that our clients depend on. This policy explains what information we collect, why we collect it, and how we protect it — across our website, our client portals, and the on-site network installations we deliver.
Last updated: 11 July 2026
Information We Collect
We collect information in three broad contexts that reflect the way we work: when you engage with our website, when you become a client of our network installation or digital transformation services, and when you use a social commerce platform we have built or configured on your behalf. This includes contact details (name, email, phone number, company), account credentials for client portals, project and site-survey data related to network deployments, and technical data such as IP addresses, browser type, and device information collected automatically when you browse our website.
How We Use Your Information
Your information is used to scope, deliver, and support the services you have engaged us for — from planning enterprise network installations to configuring and maintaining social commerce storefronts and broader digital transformation projects. We also use it to respond to enquiries, provide 24/7 monitoring and support, send service updates and security notices, improve our website and service delivery, and meet our legal, tax, and regulatory obligations. We do not sell your personal information to third parties.
Network Installations & On-Site Data
When our engineers carry out enterprise network installations, structured cabling, or wireless infrastructure deployments on your premises, we may collect site-survey information, network topology diagrams, device inventories, and configuration credentials strictly required to design, install, and support your infrastructure. This data is treated as confidential client information, stored on access-controlled systems, and used only for the purposes of delivering and supporting the deployment — never repurposed for marketing or shared with unrelated third parties.
Data Security
Security is at the core of what we do as a network and cybersecurity practice, and we hold our own systems to the same standard we deploy for clients. This includes encrypted data transmission, access-controlled infrastructure, role-based permissions on client portals and invoice systems, network segmentation, and continuous monitoring backed by our 24/7 support desk. While no system is completely immune to risk, we actively maintain and audit these safeguards as part of our ongoing service delivery.
Your Rights
You have the right to request access to the personal information we hold about you, request corrections to inaccurate data, request deletion of your data where we are not required to retain it for legal or contractual reasons, and object to or restrict certain processing activities. Clients with active network installations or managed services may have some data retained as part of ongoing contractual obligations. To exercise any of these rights, contact us using the details below and we will respond within a reasonable timeframe.
Data Retention
We retain personal and project information only for as long as necessary to deliver our services, maintain deployed network infrastructure, meet contractual support obligations, and comply with applicable legal, accounting, and regulatory requirements. Site-survey and network configuration records tied to an active deployment are retained for the duration of the service relationship plus any required post-contract support period, after which they are securely deleted or anonymised.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to know more about how a specific project or platform handles your information, reach out to our team and we will be glad to help.
SmartNetXperts Solutions Limited
Email: privacy@smartnetxperts.com
Phone: Available via our Get In Touch page
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Social Commerce Data
Where we build or manage a social commerce storefront on your behalf, transaction data, customer contact details, and order history may pass through platforms we integrate, such as payment gateways and social media commerce APIs. We process this data solely to enable checkout, fulfilment, and customer support functionality, in line with the privacy practices of the underlying platform providers and applicable consumer protection law. We recommend reviewing the privacy policy of any social platform your storefront is connected to, as their own data practices apply in parallel to ours.